This Is Not a Government Office or Records Custodian. Springfield Residents Directory is privately operated. We cannot retrieve records, certify copies, verify a person at an address, or alter an official roll. Send those requests to the office that keeps the record. For an emergency, dial 911. Anyone facing stalking or harassment should contact local police.
Route a Record Request to Its Custodian
These are the most direct starting points for common Springfield record questions:
- Ownership or an address trail: use the Springfield street directory and the Hampden Registry of Deeds
- Older directory entries or past households: begin with the Springfield city directory collections
- One person and an official corroborating record: consult the Springfield resident lookup routes
- Offices behind a record: see the Springfield records offices list
- Material unavailable online: ask the custodian under the Massachusetts Public Records Law, G.L. c.66 §10
City Clerk and local records: Springfield City Clerk, City Hall, 36 Court Street, Room 123, Springfield, MA 01103. The research page lists Monday, Tuesday, Wednesday, and Friday hours of 8:30–4:00 and Thursday hours of 8:30–6:00. Call 413-787-6094 for the Clerk, or 311 / 413-736-3111 for the City’s general routing. Historical vital-record research is handled through Clerk staff and the Public Records Division.
Land instruments: Hampden County Registry of Deeds, 436 Dwight Street, Room B042, Springfield, MA 01103, 413-755-1722. Listed public hours are Monday through Friday, 8:30–4:30; recording ends at 4:00. For a City administrative record that is not online, use the relevant City records access officer under G.L. c.66 §10 and 950 CMR 32.00.